Bank statement run around and miss information

I visited standard bank hillbrow high point last year December requesting a bank statement from 2018 to date on my cheque account because of a matter in court ,the court ordered me to obtain the statement i was assisted by a coloured lady whom i made an error of not taking her names.The lady declined to request a statement from head office due to my account being in access even though i showed her the document from court stating that its a matter involving money that i need to receive in the same account and the access on account will be settled as soon as the matter is resolved because that is the only thing pending however she declined after i told her that its because i lost my job last year due to retrenchment i swallowed that hard pill and went back to the courts and the court official was very angry saying that they deal with this all the time if i produce a document from court i would be assisted ,i further went back to the bank but it was closed the same December for a few days due to renovations and by the time they opened the courts were closed due to December holidays.I received some form of payment and the access was settled now i owe only rand to date. Today i went to the branch for same request on the same Cheque acc and i was assisted by Pretty Mbona who also declined saying that now my old savings account is owing because of bounced debit orders and she cant do anything i must pay R500 for her to request statement on the cheque acc saying its standard bank account policy which was not mentioned by the consultant last year i am so disappointed because i have been banking with standard bank through my employment years and i have not had issues before now that i am unemployed and no salary goes through i am no longer a valued customer with the old tag line we really were moving forward now It can be a nightmare seeking assistance from Standard bank. I checked for the Branch Manager and he was not there and i have seen how professional that man is in the past if he was there i would have been assisted.Last year the Court official told me if i am not getting joy from the consultants i should request to see a manager because he is well aware of the process of adhering to Court matters,Can someone call me so that i can get the bank statement and the court can finalize the matter and i will be getting money deposited in my account and continue to be an access free account holder i know i will be liable for the 2 years statement amount and it will be paid as soon as the court finalizes the matter im unemployed where will i get the 500 to pay a separate account if i cant get statement .The banks SLA has gone down because i never used to have such complications before with Rivonia branch and Sandton branch because those were the branches close to my previous employer