*********** bank staff and inconsiderate and very undermining!!!

Standard bank is soo *********** as a client who banked with them for over 10 years I am very disappointed and will be taking my business to the bank that appreciates me! I had my child's account with Them from 2015 but they treating my child's account as if it means nothing to the business. November 2024 the account was frozen with no notification due to Fica, I went to randfontein branch on the 6th to fix that, the account only worked for less than a week and it was blocked once again. I laid a complaint it was escalated and sorted and I was told that there was a mistake because I submitted all the requested documents they were not verified. The account worked till February 2025, when I followed up I am told again it's fica and I must come to the office for a cohabitation form mind you I signed all that. To my understanding that should already be scanned on the profile I am even told that the birth certificate is not clear but I was there no body said anything about the copy. I asked to close my child's account since they can't update it. It seems like they do not care about loosing the business. I told them I will close the account and they still saying they will come or send me the forms to sign for the account to ge closed. We as much as they view my child's account as nothing I will be closing my personal account. My policies and my other kids account aswell. I recruited my family to open accounts with them we all closing the accounts, instead of accounts in my Son's name they will be loosing more accounts from my family and I