Bank Runaround

This bank is going backwards at a rate of knots. I've been a client for over 40 years and have experienced a steady decline in service. The latest is a query I had on a credit card transaction on the 25th May responded to on the 3rd July and given the runaround and eventually being told that it would cost R70 to investigated. I then e-mailed my personal Prestige Banker requesting her to investigate the matter and received an auto reply stating that a e-mail to a so-called personal banker had to be sent to a impersonal address. I was then called and shunted to another call centre number and heard a constantly repetitive message that the call would be taken in the order that it was received. I eventually hung up. I cannot help but feel that this bank no longer wishes to deal with any client that has insufficient net worth in accordance with their (unknown) criteria. Their call centre is appears to be staffed by personnel who woodenly answer from a script shown on a computer screen. It's unsurprising that Capitec is eating their lunch.