cK
cindy K

1 reviews | Active since Jan 2017

08 Feb 2020, 11:59

Bank run to the ground by the security guard

Standard bank jabulani Mall security has got a **** service, so full of attitude and do not know how to approach people, 1stly he commands to speak sizulu to us then rudely tell us to stand outside as we can't occupy their chairs assuming that we might be accompanying other people, the audacity that he has and the attitude he throws at us, we are client of standard bank and we deserve to be treated with respect, I demanded a manage of the branch seeing that we have to produce medical certificates explaining why we can't hold queue and that's a ****** hell of service from the bank uve been with for many years, no one was willing to assist as the receptionist is also cold as hell, if the security guy is going to run the bank then maybe he needs to be appointed as manager but we will not tolerate such bulliness from the guy who's supposed to handle pass in and pass outs and nt meddle in bank internal affairs, I am so disgusted and disappointed in this branch, I've been to so many branches and never experienced this kind of disrespect

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Replies (2)
Standard Bank
Standard Bank's reply09 Feb 2020, 04:28
Official
 
Hello Cindy
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Feb 2020, 10:58
Official
Dear cindy Kepadisa

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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