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Naresh R

1 reviews | Active since Mar 2014

17 Jun 2024, 15:48

Bank robbing me by charging me for free lounge access.

I used my Black world citizen credit card at the lounge in Botswana on 24 May 2024. There are 2 x lounges there. I asked the Lounge receptionist to check if I can enter and if there any costs. I also told her not to swipe me in because I wanted to check the food options as I don’t eat pork and beef. The reception lady swiped my card to check but not bill me. I checked the food options and told her it was not satisfactory hence I will go to the other lounge which I did. I followed the same procedure to check eligibility and costs. No costs and I was eligible so i entered and used the lounge. To my surprise, I see a charge for R591.29 which is ridiculous considering I at 3 x chicken wings and a coke. I want a refund or I will get my legal team to start a class action with clients who have also been cheated by Standard bank in same manner. For now, I need my R591.29 and the R13.30 transaction fee credited to my account asap.

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Replies (2)
Standard Bank
Standard Bank's reply17 Jun 2024, 15:50
Official
Dear Naresh, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply20 Jun 2024, 10:08
Official
Dear Naresh, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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