MN
Michelle N

1 reviews | Active since Jun 2018

25 Jun 2018, 14:47

Bank *******

I opened a bank account today at Melrose Arch/. The name of the consultant is Mziwakhe Tshabalala, When he was filling in the contact details he put his cell phone number instead of my cell number. I mean this is why we get ****** by the banks. He never asked for my cell phone number. When I tried to activate my online banking that is when I realized that the contact details where wrong.

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Replies (2)
Standard Bank
Standard Bank's reply25 Jun 2018, 16:13
Official

Dear Michelle Ndlovu

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Jul 2018, 13:33
Official

Dear Michelle Ndlovu

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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