NM
Nikki M

1 reviews | Active since Apr 2011

30 May 2018, 09:31

Bank *******

I put credit into by account the same day that debits went off but they processed the debits before the credits. ow standard abnk have ****** my money in 'honouring fees' Had I put the money in late I would understand but when the credit and the debit occur on the same day why am I being penalised for the processing order.

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Replies (2)
Standard Bank
Standard Bank's reply30 May 2018, 09:58
Official

Dear Nikki Rogers Mac****ican

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Jun 2018, 11:47
Official

Dear Nikki Rogers Mac****ican

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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