M&EM&E
Michael & Elmi Michael & Elmi
1 reviews | Active since Apr 2017
09 Nov 2020, 15:10
Bank resolution department - Zero follow up
Hi
Loaded a complaint with the Ombudsman and Colin Kriel from the resolutions department.
No feedback any many promises. They do not read the content of the complaint and his feedback does not address the complaint . The answer are all generic. Do some reading. Complaint lodged in AUGUST.
No resolution , All i ask is that a senior manager read and address this matter. Colin seems , like most at Standard Bank , un capable or require training on follow up or reading.
Come on Standard Bank , been with you for 25 years and still treat loyal clients with no respect.
Next lodge complaint ref : *** - say its resolved , but no feedback either.
Nothing resolved.
Regards Michael ***
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Nov 2020, 18:51Hello Michael
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply09 Nov 2020, 18:51
Official
Hello Michael
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
12 Nov 2020, 15:01Good Afternoon. I of to date no response or resolution from the bank. It has been from August . So going for 4 months on and no response from the bank.
Please explain after all evidence was provide to you. Screen shots . Email chain etc. The evidence clearly indicates Standard Bank fault.
Please explain after all evidence was provide to you. Screen shots . Email chain etc. The evidence clearly indicates Standard Bank fault.
M&EM&E
Michael & Elmi Michael & Elmi's update12 Nov 2020, 15:01
Reviewer Update
Good Afternoon. I of to date no response or resolution from the bank. It has been from August . So going for 4 months on and no response from the bank.
Please explain after all evidence was provide to you. Screen shots . Email chain etc. The evidence clearly indicates Standard Bank fault.
Please explain after all evidence was provide to you. Screen shots . Email chain etc. The evidence clearly indicates Standard Bank fault.