SM
Stephen M

1 reviews | Active since Sept 2009

19 Jan 2023, 10:04

Bank refusing to pay for ********** transactions

I reported ********** activities on my business credit card to Standard Bank that transpired on the 13th December 2022. The amount was over R 40 000.00, the reference number for the case is ***. Standard Bank (Yasmin Msanyera) conducted an investigation and now they are saying that I am responsible for the transactions that occurred due to Garmin pay. I was NEVER responsible for any of the transactions using the Standard Bank business card. Our company has been with Standard Bank for over 50 years. I was not responsible for any of the overseas transactions. I did not get any SMSs notifications for the transactions. I do not feel that this is fair in any way as I had nothing to do with the ********** use of the credit card. If this is how Standard Bank treats their long term clients, we will be finding a different bank.

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Replies (1)
Standard Bank
Standard Bank's reply19 Jan 2023, 10:11
Official
Good day Stephen 

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you. 

Kindest regards
Standard Bank Hello Peter Team 
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