Bank refusal to reimburse client affected by *****

Mr. Rendani Muthige used an ABSA ATM at Phangami complex in Thohoyandou, Venda on the 27 December 2014, which was later showed it was not working properly, since it could not finalise the transactions. In the morning on the 28 DEC, he saw a notification SMS indicating that R5000 was withdrawn on the 27 DEC 2014 at 23h57 and R3000 on the 28 at 00h02. He immediately called STD Bank Customer centre to block the card and reported ***** and was told that investigation will be conducted. when he looked at his card he found that the card which was realesed from the ATM was not his and took it to Thohoyandou STD branch on 29th DEC, which indicated that he should keep it because there was nothing they could do with it and that he should report the matter to the ***** unit, which he did however, he was told that after investigation case was closed. On the 15 June 2015, when he went to STD Sunnypark branch to request the bank to reverse another *****lent deduction second in two weeks and to upgrade his account. He raised the DEC accident to Ms. Modiehi Mphafhi who called investigation unit (Refilwe) and later Thandi confirmed that case was closed but that it would be referred to review