TP
Tsakani P

1 reviews | Active since Jul 2023

18 Jul 2023, 14:36

Bank rating

For the past 2 weeks I have been going to standardbank giyani branch for a bank rating letter and for them to fill my tender document where it states that the business banker has to sign. Up to this day I haven't been assisted all that I'm getting are Cellphone numbers that I have to call with my airtime to get the people who do those Jobs to assist me and still there's no answer I get voicemail. Today they gave me a number for standardbank enterprise which also there's no answer. There service in giyani standardbank is so so poor, before they changed the business banker who use to work there I never had this kind of problems, how am I suppose to run my business if I'm still banking with STANDARDBANK!!!!!!

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Replies (4)
Standard Bank
Standard Bank's reply18 Jul 2023, 14:38
Official
Hi Tsakani

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
TP
Tsakani P's update18 Jul 2023, 14:52
Reviewer Update
Account no. ***
ID no. ***
Standard Bank
Standard Bank's reply18 Jul 2023, 15:01
Official
Hi Tsakani

Thank you for the details. We will follow up and get back to you.

Kind Regards
 Standard Bank Hello Peter Team
 ***

Standard Bank
Standard Bank's reply19 Jul 2023, 16:20
Official
Hi Tsakani

Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, Standard Bank Hello Peter Team***