Bank poor service

I Rafiwa Midwell Ramotlou went to standard bank to make a new card as I lost my card and when I arrive at standard bank they told me that under my id number they get two people using my ID number . the consultant told me that I must go to home affairs and do finger print verification and I did that and they told me that the account will be opened after I bring it .I gave them everything and now they tell me account will be opened after one month . My account is still closed and since beginning of this month I never used my Salary I don’t know what does standard bank people think am coping this month without money . I then again got a call from standard bank consultant by the name of Tshepo Radebe who said I must send the same papers again to him with affidavit and proof of address and I did that but still he also never rep**** . I don’t understand why all of the sudden they see two names under my ID number but I have been going to the bank the whole year without any problems and now when I need to use my money they tell me stories . Home affairs see one name as it was confirmed but they see two names from where I don’t know . I need this matter resolved before the end of the day and if that can’t be done please give me all money and close all my accounts and savings account I will go to another bank that will be willing to work with me and give me good treatment .