AP
Annette P
1 reviews | Active since Sept 2018
23 Jun 2023, 10:02
******* bank - poor at communicating and greedy
Once again Standard Bank is letting us down in a spectacular fashion. We're an NGO relying on donations from Germany. Funds were sent to us on Sunday and it's Friday and still not a word from THE BANK!!! They are sitting on money meant for a project supporting orphaned and vulnerable children. Such conduct is ********** in my opinion. How do you sleep at night, I ask you? With a full tummy, I assume.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Jun 2023, 10:30Dear Annette
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you .
Kindest regards, Standard Bank Hello Peter Team
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you .
Kindest regards, Standard Bank Hello Peter Team
Standard Bank's reply23 Jun 2023, 10:30
Official
Dear Annette
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you .
Kindest regards, Standard Bank Hello Peter Team
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you .
Kindest regards, Standard Bank Hello Peter Team
Standard Bank's replyOfficial
23 Jun 2023, 10:57Good day Annette
We made attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Looking forward to your response.
Kindest regards, Standard Bank Hello Peter Team
We made attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Looking forward to your response.
Kindest regards, Standard Bank Hello Peter Team
Standard Bank's reply23 Jun 2023, 10:57
Official
Good day Annette
We made attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Looking forward to your response.
Kindest regards, Standard Bank Hello Peter Team
We made attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Looking forward to your response.
Kindest regards, Standard Bank Hello Peter Team
AP
Annette P's updateReviewer Update
24 Jun 2023, 10:28I am saddened to say that *immediately* rep**** to your email, sent at your convenience, and have had no response, to my inconvenience.
I am not available on my mobile, as I am out of the country fundraising for our organisation.
Our donor transferred our funds on Monday. We receive funds from this donor once a month, every month.
Usually our funds arrive within two days.
Sadly, they have not.
Sadly, I have not received the email from inward payments, as I usually do.
Last month it took a mere 36 hours from the donor's transfer and the email was there.
I wait and wait. This is worse than waiting on the Department of Social Development.
I am not available on my mobile, as I am out of the country fundraising for our organisation.
Our donor transferred our funds on Monday. We receive funds from this donor once a month, every month.
Usually our funds arrive within two days.
Sadly, they have not.
Sadly, I have not received the email from inward payments, as I usually do.
Last month it took a mere 36 hours from the donor's transfer and the email was there.
I wait and wait. This is worse than waiting on the Department of Social Development.
AP
Annette P's update24 Jun 2023, 10:28
Reviewer Update
I am saddened to say that *immediately* rep**** to your email, sent at your convenience, and have had no response, to my inconvenience.
I am not available on my mobile, as I am out of the country fundraising for our organisation.
Our donor transferred our funds on Monday. We receive funds from this donor once a month, every month.
Usually our funds arrive within two days.
Sadly, they have not.
Sadly, I have not received the email from inward payments, as I usually do.
Last month it took a mere 36 hours from the donor's transfer and the email was there.
I wait and wait. This is worse than waiting on the Department of Social Development.
I am not available on my mobile, as I am out of the country fundraising for our organisation.
Our donor transferred our funds on Monday. We receive funds from this donor once a month, every month.
Usually our funds arrive within two days.
Sadly, they have not.
Sadly, I have not received the email from inward payments, as I usually do.
Last month it took a mere 36 hours from the donor's transfer and the email was there.
I wait and wait. This is worse than waiting on the Department of Social Development.
Standard Bank's replyOfficial
24 Jun 2023, 14:08Dear Annette,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be follow-up on.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be follow-up on.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2023, 14:08
Official
Dear Annette,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be follow-up on.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter will be follow-up on.
Kindest regards,
Standard Bank Hello Peter Team
***