KD
Khokela D
1 reviews | Active since Oct 2013
11 Sept 2023, 10:11
Bank of ****mers!!
On the 29th of August 2023 I contacted Standard Bank to report a security breach on my card. A very kind and professional customer service agent helped me and issued me with multiple reference numbers, of which one of them was ***. My card and account were blocked and I was told that I'd have a new card before the 1st of September 2023. I called on the 1st of September and I spoke to an agent named Joy who was very confused about how my card would be delivered to me. She first mentioned a courier delivering my card despite the fact that I had specifically said in the previous interaction that my card is to be delivered to the Standard Bank in Grahamstown as that is where I am currently. It's now the 11th of September and I don't have a card nor can I access my bank account. Why am I being punished by Standard bank for a ****mer who tried to *****ulently use my account?? Does Standard bank work for me, a law abiding customer of theirs or do they work for this ******** who made several transactions from my account? Why am I inconvenienced like this??? I want this card today and I want access to my bank account today otherwise I'm closing this account and opening one with one of the many other competent banks in the country.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
11 Sept 2023, 10:14Good Day Khokela
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2023, 10:14
Official
Good Day Khokela
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
KD
Khokela D's updateReviewer Update
11 Sept 2023, 10:15Imbeciles, you can't even spell my name correctly!!! Fix this spelling, you mentally retarded ****s!!!
KD
Khokela D's update11 Sept 2023, 10:15
Reviewer Update
Imbeciles, you can't even spell my name correctly!!! Fix this spelling, you mentally retarded ****s!!!
KD
Khokela D's updateReviewer Update
11 Sept 2023, 10:19How are Khokela and Kholeka the same thing? You bunch of *****s
KD
Khokela D's update11 Sept 2023, 10:19
Reviewer Update
How are Khokela and Kholeka the same thing? You bunch of *****s
Standard Bank's replyOfficial
11 Sept 2023, 10:24Dear Khokela
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2023, 10:24
Official
Dear Khokela
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
KD
Khokela D's updateReviewer Update
11 Sept 2023, 10:28The fact that I had to put the two names next to each other for you fools to see the error. So ****en disgusting. How can adults be so stupid?? And you are working in offices writing and typing, but you can't even read or spell!! *****s!!!
I want my card today as that agent Joy promised instead of you using your last surviving brain cell trying to spell my name, use it to get my card in my hands today!!!
I want my card today as that agent Joy promised instead of you using your last surviving brain cell trying to spell my name, use it to get my card in my hands today!!!
KD
Khokela D's update11 Sept 2023, 10:28
Reviewer Update
The fact that I had to put the two names next to each other for you fools to see the error. So ****en disgusting. How can adults be so stupid?? And you are working in offices writing and typing, but you can't even read or spell!! *****s!!!
I want my card today as that agent Joy promised instead of you using your last surviving brain cell trying to spell my name, use it to get my card in my hands today!!!
I want my card today as that agent Joy promised instead of you using your last surviving brain cell trying to spell my name, use it to get my card in my hands today!!!
Standard Bank's replyOfficial
11 Sept 2023, 11:14Good Day Khokela
Thank you for taking our call.
Further to our conversation, our team is working on resolving your request.
We will be in touch soon with an update.
Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Further to our conversation, our team is working on resolving your request.
We will be in touch soon with an update.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2023, 11:14
Official
Good Day Khokela
Thank you for taking our call.
Further to our conversation, our team is working on resolving your request.
We will be in touch soon with an update.
Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Further to our conversation, our team is working on resolving your request.
We will be in touch soon with an update.
Regards
Standard Bank Hello Peter Team
***
KD
Khokela D's updateReviewer Update
11 Sept 2023, 11:15You were supposed to confirm that the card would be delivered to the Standard bank in Grahamstown. I'm going to close this account, because you don't respect me.
KD
Khokela D's update11 Sept 2023, 11:15
Reviewer Update
You were supposed to confirm that the card would be delivered to the Standard bank in Grahamstown. I'm going to close this account, because you don't respect me.
KD
Khokela D's updateReviewer Update
14 Sept 2023, 12:19If you call your horrible service that led to my closing my bank account of more than 10 years "resolving the matter." Then congratulations on losing a customer. I went to another bank where I opened my bank account with a competent consultant and have already received a beautiful bank card. So, your agent who gave me the most horrific service on the 11th of September that I vowed that the day wouldn't end with me being a Standard bank customer. You can thank him from the bottom of your hearts that you've lost a customer... I mean that you've resolved the matter 😂😂
KD
Khokela D's update14 Sept 2023, 12:19
Reviewer Update
If you call your horrible service that led to my closing my bank account of more than 10 years "resolving the matter." Then congratulations on losing a customer. I went to another bank where I opened my bank account with a competent consultant and have already received a beautiful bank card. So, your agent who gave me the most horrific service on the 11th of September that I vowed that the day wouldn't end with me being a Standard bank customer. You can thank him from the bottom of your hearts that you've lost a customer... I mean that you've resolved the matter 😂😂
Standard Bank's replyOfficial
14 Sept 2023, 12:57Dear Khokela
Thank you for your getting back to us on this matter, we regret the service received whist dealing with us.
This is not the level of service we stive for and therefore regret loosing you as a client.
We trust that we will be able to provide a better service in the future.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for your getting back to us on this matter, we regret the service received whist dealing with us.
This is not the level of service we stive for and therefore regret loosing you as a client.
We trust that we will be able to provide a better service in the future.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Sept 2023, 12:57
Official
Dear Khokela
Thank you for your getting back to us on this matter, we regret the service received whist dealing with us.
This is not the level of service we stive for and therefore regret loosing you as a client.
We trust that we will be able to provide a better service in the future.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for your getting back to us on this matter, we regret the service received whist dealing with us.
This is not the level of service we stive for and therefore regret loosing you as a client.
We trust that we will be able to provide a better service in the future.
Kindest regards, Standard Bank Hello Peter Team ***
KD
Khokela D's updateReviewer Update
14 Sept 2023, 13:04You can't even tell the difference between loose and lose 😂😂 loosing me 😂😂😂 losing is what you meant to write. Good luck, because you obviously need it as a business and I'm so glad to have finally left.
KD
Khokela D's update14 Sept 2023, 13:04
Reviewer Update
You can't even tell the difference between loose and lose 😂😂 loosing me 😂😂😂 losing is what you meant to write. Good luck, because you obviously need it as a business and I'm so glad to have finally left.
KD
Khokela D's updateReviewer Update
14 Sept 2023, 13:23You assisted me by being rude. Disgustingly rude to a point where I vowed to close the account, an account of 10 years. Now, you're busy trying to coerce me into admitting that you resolved the issue. You're trying to argue with me?? Leave me alone, you damn imbeciles. Good riddance. Disgusting losers 🤮 why are you trying to "right". No wonder I left, because you're trying to be right, but the customer is always right. Disgusting. Absolutely disgusting. Such failures. A bunch of failures.
KD
Khokela D's update14 Sept 2023, 13:23
Reviewer Update
You assisted me by being rude. Disgustingly rude to a point where I vowed to close the account, an account of 10 years. Now, you're busy trying to coerce me into admitting that you resolved the issue. You're trying to argue with me?? Leave me alone, you damn imbeciles. Good riddance. Disgusting losers 🤮 why are you trying to "right". No wonder I left, because you're trying to be right, but the customer is always right. Disgusting. Absolutely disgusting. Such failures. A bunch of failures.
Standard Bank's replyOfficial
14 Sept 2023, 13:44Hi Khokela
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Sept 2023, 13:44
Official
Hi Khokela
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***