ZK
Zanele K

1 reviews | Active since Jul 2016

12 Sept 2016, 15:19

Bank of **********!

<p>My father was de*****ed R11000.00 from his standard bank account.</p> <p>They used INSTANT MONEY which is a service that standard bank offers. This was logged with their *********** ***** department who failed to provide a reference number. It's been 7days since my father spoke to Nomonde from standard bank ***** department who promised to call him back and still has not.</p> <p>Today after they referred him from pillar to post, they gave him a reference number and that they will investigate this matter! </p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Sept 2016, 09:00
Official

Good day Zanele Khumalo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply14 Sept 2016, 15:47
Official

Good day Zanele Khumalo

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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*** (fax)
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