Bank not updating my credit score

Item: Standard Bank
Rating: 1
Author: JACOB H

Standard bank has not updated my credit score since August for my Vehicle account! I have been paying my instalments on time but the bank does not update this on my credit bureaus thus affecting my credit score. This is so unfair!!!!!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

09 Nov 2021, 13:09

Dear Jacob H

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply09 Nov 2021, 13:09

Official

Dear Jacob H

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's replyOfficial

11 Nov 2021, 13:40

Dear Mr J Hlongwane

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate you making use of our services.

Kind regards

Mbali Majozi

Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA

Standard Bank's reply11 Nov 2021, 13:40