Bank misplaces Title Deed - yes you read that right!

Item: Standard Bank
Rating: 1
Author: Vischal S

We had requested settlement figures in October from Standard Bank for a bond settlement and were awaiting the Title deeds. I have now been informed that the title deeds are misplaced they are awaiting the certified copies of those documents. How can a bank lose your title deed? Even is that is normal (I don't know how it could be) how long does it take to obtain the certified copy since we have been waiting from October already?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Nov 2020, 23:45

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply24 Nov 2020, 23:45

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's replyOfficial

25 Nov 2020, 14:18

Good day Vischal,

Thank you for posting your comments.

Please be advised that an email was sent to you requesting further details.

Awaiting your response.

We greatly appreciate your continued support

Kind regards,
Complaint Resolution Centre

Standard Bank's reply25 Nov 2020, 14:18

Official

Good day Vischal,

Thank you for posting your comments.

Please be advised that an email was sent to you requesting further details.

Awaiting your response.

We greatly appreciate your continued support

Kind regards,
Complaint Resolution Centre