1 reviews | Active since Sept 2016
bank *****
<p>thousands of money drawn from my standard bank account and no sms notification for the transactions. 10000 was withdrawn from Bedfordview at 23:57 and at 00:01 another 10000, at 01:37 R3300 swiped at newscafe. I was in Polokwane with all my bank cards and no notification from standard bank or my banker. I only found at 5pm when I tried to transfer money and I get insufficient funds. Went to wonderpark branch and boom they show me online statement with this transactions. Cherry on top my contact number is changed on their system. Their ***** department promised to call me and three hours later no call. Standard bank ***** is ridiculous. I have been their client for ever and I have never done such transactions especially wee hours of the money and they do not give me courtesy call to check if transactions are legit. Also who changed my contact number and why? Alot of people are being de*****ed by this bank it should pay back our moneis and compensation for inconvinience and exposing us to ********** activities.</p>
I logged a ********** transaction quiery with Standard Bank yesterday 30-09-2016 around 6pm and the consultant Mpho never called me back as promised. This morning 1 October 2016 I had to que at wonderpark branch and they made me call ***** department who their consultant Prince could not say why they did not communicate with me and give me reference number to my case. They still cannot answer who changed my contact number on their system, why I didn't get notification of transactions and where the transactions were made. My transaction limits have aslo been increased and standard bank with no notification nor authorization from me. Prince says their turnaround time is 6 business days which will only start on Monday 3 October, in the mean time I'm financially crippled my life is put on hold because of standard bank security vulnerabilities and ***** system processes that seems to be easily manipulated hence no transaction notifications were not sent out. I'm am 100% confident this is not a first incident of this kind and they owe their clients compensation on exposing them to ***** and financial distress. I will not be liable for any bank charges related to thsee transactions.
I logged a ********** transaction quiery with Standard Bank yesterday 30-09-2016 around 6pm and the consultant Mpho never called me back as promised. This morning 1 October 2016 I had to que at wonderpark branch and they made me call ***** department who their consultant Prince could not say why they did not communicate with me and give me reference number to my case. They still cannot answer who changed my contact number on their system, why I didn't get notification of transactions and where the transactions were made. My transaction limits have aslo been increased and standard bank with no notification nor authorization from me. Prince says their turnaround time is 6 business days which will only start on Monday 3 October, in the mean time I'm financially crippled my life is put on hold because of standard bank security vulnerabilities and ***** system processes that seems to be easily manipulated hence no transaction notifications were not sent out. I'm am 100% confident this is not a first incident of this kind and they owe their clients compensation on exposing them to ***** and financial distress. I will not be liable for any bank charges related to thsee transactions.
I logged a ********** transaction quiery with Standard Bank yesterday 30-09-2016 around 6pm and the consultant Mpho never called me back as promised. This morning 1 October 2016 I had to que at wonderpark branch and they made me call ***** department who their consultant Prince could not say why they did not communicate with me and give me reference number to my case. They still cannot answer who changed my contact number on their system, why I didn't get notification of transactions and where the transactions were made. My transaction limits have aslo been increased and standard bank with no notification nor authorization from me. Prince says their turnaround time is 6 business days which will only start on Monday 3 October, in the mean time I'm financially crippled my life is put on hold because of standard bank security vulnerabilities and ***** system processes that seems to be easily manipulated hence no transaction notifications were not sent out. I'm am 100% confident this is not a first incident of this kind and they owe their clients compensation on exposing them to ***** and financial distress. I will not be liable for any bank charges related to thsee transactions.
I logged a ********** transaction quiery with Standard Bank yesterday 30-09-2016 around 6pm and the consultant Mpho never called me back as promised. This morning 1 October 2016 I had to que at wonderpark branch and they made me call ***** department who their consultant Prince could not say why they did not communicate with me and give me reference number to my case. They still cannot answer who changed my contact number on their system, why I didn't get notification of transactions and where the transactions were made. My transaction limits have aslo been increased and standard bank with no notification nor authorization from me. Prince says their turnaround time is 6 business days which will only start on Monday 3 October, in the mean time I'm financially crippled my life is put on hold because of standard bank security vulnerabilities and ***** system processes that seems to be easily manipulated hence no transaction notifications were not sent out. I'm am 100% confident this is not a first incident of this kind and they owe their clients compensation on exposing them to ***** and financial distress. I will not be liable for any bank charges related to thsee transactions.
Good day Malebo Mabalane
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Malebo Mabalane
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good Evening,
After all the frustrations i would like to report back that this afternoin standard bank refunded all my money that was taken through the *****ulant transactions last week. Thank you to Sis Cathrine and Boitumelo at standard bank wonderpark for keeping up with my and assisting me. Thank you to the consultants that called to assure me the case is being attended to. I also received my replacement cards.
i dont know what the investigation found but im happy i got my money. Please keep working on your communication with your clientelle it needs so much improvement. I also hooe these *****ulant activities will soon be a case of the past. I will continue to be your loyal client and please take care of me. Thank you again.
Good Evening,
After all the frustrations i would like to report back that this afternoin standard bank refunded all my money that was taken through the *****ulant transactions last week. Thank you to Sis Cathrine and Boitumelo at standard bank wonderpark for keeping up with my and assisting me. Thank you to the consultants that called to assure me the case is being attended to. I also received my replacement cards.
i dont know what the investigation found but im happy i got my money. Please keep working on your communication with your clientelle it needs so much improvement. I also hooe these *****ulant activities will soon be a case of the past. I will continue to be your loyal client and please take care of me. Thank you again.
thank you hello peter, my query was successfully resolved.
thank you hello peter, my query was successfully resolved.
Good morning Miss. Mabalane
We thank you for allowing us the opportunity to address the complaint brought to our attention.
Warm regards
Olla Letsoalo
Complaints Resolution Centre
Good morning Miss. Mabalane
We thank you for allowing us the opportunity to address the complaint brought to our attention.
Warm regards
Olla Letsoalo
Complaints Resolution Centre