Bank fees in bad faith

In April 2024 I reached out to have all the banking moved to standard bank private banking. A private banker was assigned and my private account opened. After my session with the personal banker standard bank was not able to move any of my accounts, home loans, car finance etc due to banks assessment of my affordability.

The bank fees where on hold for 2 months during this period. On 4 July 2024, I asked for the account to be closed as standard bank is not able to provide me with any private banking services except a bank account. The account closure request was sent and acknowledge, it must be noted this was still while the bank charges were on hold.

Today is 26 November 2024 I Recieved a statement for the said account which now has a balance outstanding of R2400 in bank charges.

When I reach out to ask for feedback on why the account was not closed and can it be closed.

I am informed I now need to settle all the outstanding bank fees before the account can be closed.