Bank fees

I am unable to obtain statements older than 180 days on either the app or online banking. Request a statement and had to pay a fee of R46. Called the bank and the 08 February 2023, as my beneficiaries were no longer reflecting as my card was lost and used **********ly 2 weeks ago, call centre agent was unable to assist and informed me that I need to go into bank as they unable to assist telephonically. Went to the bank and it was a matter of activating the correct profile on the app, I wasted time going to the bank whereas I could have been assisted telephonically. In addition, whilst putting my pin on the app to activate the profile, the pin was not being accepted, the bank consultant informed me that I have to pay R11 to reset pin. After proving my pin was correct, it was noted the bank consultant put the wrong bank card number. In addition, you pay a fee to be a rewards member, which other bank charges for the service? Dear peeps, kindly move to either Capitec or FNB, they allow all the aforementioned without paying any additional fee except for banking charges a communicated in advance. I will soon be closing my Standard bank Account, good riddance to an exploiting bank.