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Dennis D
1 reviews | Active since Nov 2024
25 Jun 2025, 09:04
*********** Bank
Standard bank put my account on hold because according to them i received a *****ulent payment, this payment in question came from my uber manager and it is not the first time i receive payments from him it is literally every week. His account has now been reactivated for 6days and mine is still on hold. i have done the police affidavit and send supporting docs for over 5days , i have called standard bank every day and still there is no resolution. I even told them my kid is sick and needs to go to the doctor for days with no response 😒, i will never advice anyone to bank with standard bank , the staff are insensitive and ***********.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
25 Jun 2025, 09:12Dear Dennis,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jun 2025, 09:12
Official
Dear Dennis,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Dennis D's updateReviewer Update
25 Jun 2025, 09:16I will be here waiting like hou guys have been telling me for days.
DD
Dennis D's update25 Jun 2025, 09:16
Reviewer Update
I will be here waiting like hou guys have been telling me for days.
Standard Bank's replyOfficial
25 Jun 2025, 09:25We understand how important this matter is to you and assure you that it is being taken seriously.
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply25 Jun 2025, 09:25
Official
We understand how important this matter is to you and assure you that it is being taken seriously.
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
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Dennis D's updateReviewer Update
25 Jun 2025, 10:57Good Day Dee
Thank you for the documents, we have allocated to the case and the investigator will provide an update soon.
@*****opsinvestigation please find attached case ***.
Regards
CB
The above message is what i received 4days ago, what kind of company sends you this message a d not get back to you for 4days? It is mind boggling
Thank you for the documents, we have allocated to the case and the investigator will provide an update soon.
@*****opsinvestigation please find attached case ***.
Regards
CB
The above message is what i received 4days ago, what kind of company sends you this message a d not get back to you for 4days? It is mind boggling
DD
Dennis D's update25 Jun 2025, 10:57
Reviewer Update
Good Day Dee
Thank you for the documents, we have allocated to the case and the investigator will provide an update soon.
@*****opsinvestigation please find attached case ***.
Regards
CB
The above message is what i received 4days ago, what kind of company sends you this message a d not get back to you for 4days? It is mind boggling
Thank you for the documents, we have allocated to the case and the investigator will provide an update soon.
@*****opsinvestigation please find attached case ***.
Regards
CB
The above message is what i received 4days ago, what kind of company sends you this message a d not get back to you for 4days? It is mind boggling
Standard Bank's replyOfficial
25 Jun 2025, 11:04Dear Dennis
We understand your frustration and concern.
We would like to assure you that our team is following up on this case.
We will get back to you as soon as we receive feedback.
Continue to have a great day further.
Kind regards,
Standard Bank Help Centre
***
We understand your frustration and concern.
We would like to assure you that our team is following up on this case.
We will get back to you as soon as we receive feedback.
Continue to have a great day further.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply25 Jun 2025, 11:04
Official
Dear Dennis
We understand your frustration and concern.
We would like to assure you that our team is following up on this case.
We will get back to you as soon as we receive feedback.
Continue to have a great day further.
Kind regards,
Standard Bank Help Centre
***
We understand your frustration and concern.
We would like to assure you that our team is following up on this case.
We will get back to you as soon as we receive feedback.
Continue to have a great day further.
Kind regards,
Standard Bank Help Centre
***
DD
Dennis D's updateReviewer Update
26 Jun 2025, 11:07I am still waiting for a resolution of my issues, this is day six after 7 escalations still nothing done?? You guys have no reputation to protect, you do not even care , i am triple disappointed
DD
Dennis D's update26 Jun 2025, 11:07
Reviewer Update
I am still waiting for a resolution of my issues, this is day six after 7 escalations still nothing done?? You guys have no reputation to protect, you do not even care , i am triple disappointed
Standard Bank's replyOfficial
30 Jun 2025, 10:46Dear Dennis D,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2025, 10:46
Official
Dear Dennis D,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***