Bank does not want to reverse unpaid fee.

As a customer i don't believe standardbank is going out of their way to assist a customer when in need. I was on strike for 2 month i didn't know that it would take so long that I would not get paid, had debit orders that went off my account I was charged unpaid fees. I reached out to my bank for assistance in reversing because it was a situation beyond my control little did i know that my bank will not be there in times of need, they put me in the worse situation that i am currently and told me nicely they will not assist me, not even checking my profile on how i conduct my account. When choosing a bank choose carefully.