HG
Howard G
1 reviews | Active since Mar 2009
11 May 2015, 10:50
Bank does not pay interest on loans in credit
A home loan account I paid for 20 years by debit order submiited by Standard Bank ended in a credit balance.<br> This was due to the bank failing to cancel the debit order once the loan had been repaid.<br> They now refused to pay interest on the credit balance despite having use of the money.<br> Their response is as follows<br> \I have been in contact with the bond holder about the logged complaint. I have also explained to her that the home loan account is a credit facility and it does not bear any interest on a credit balance.<br> The matter had been addressed and closed<br> Should you wish to take it further with the Banking Ombudsman
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Replies (1)Standard Bank's replyOfficial
13 May 2015, 08:52Hello howardg,
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with ........
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with ........
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 May 2015, 08:52
Official
Hello howardg,
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with ........
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with ........
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
