VN
VN N

1 reviews | Active since Jul 2015

26 Nov 2021, 10:44

Bank does not answer numbers on website

Tried 6 different numbers in the company website, none of which revert to a consultant.

All I need is backdated account statements but have wasted 30 minutes of my time trying to do so?

0
Replies (3)
Standard Bank
Standard Bank's reply26 Nov 2021, 12:47
Official
Dear Vn N

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply26 Nov 2021, 12:47
Official
Dear Vn N

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards

Complaint Resolution Centre
*** ***
Standard Bank
Standard Bank's reply29 Nov 2021, 11:08
Official
Dear Vn N

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA