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Tshifhiwa.Mutobvu Tshifhiwa.Mutobvu

1 reviews | Active since Jul 2016

05 Jul 2016, 08:08

Bank charging me to cancel unauthorized debit Order from privicom.

<p>I called standardbank to reverse unathoried which they did. I then asked them to cancel the debit order for any future transaction from this privicom, I was informed that I have to pay R45 and if the company changes the ref number and date transaction can still go through. I refused to go through with the process as i do not know a company called privicom . I trusted the bank to protect me and now their making me pay to cancel debit order , without guarantee that i will be protected by the bank. I was adviced to change account which i do not have time for. standardbank case No: ********** 605</p> <p> </p> <p>To hello peter user/admi please advice me to which bank can i move to that can protect me from R99 ****</p>

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Replies (3)
Standard Bank
Standard Bank's reply05 Jul 2016, 11:22
Official

Good day Tshifhiwa Mutobvu

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply06 Jul 2016, 06:50
Official

Good day Tshifhiwa Mutobvu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply07 Jul 2016, 08:06
Official

Dear Tshifhiwa Mutobvu

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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