Bank charges on dormant account

I have been a customer of Standard Bank for well over a decade. However during the past year I have been truly disappointed with the uncaring attitude that this corporate displays. They will try and take you for every cent possible with absolutely no regard for their customers at all. This latest incident took place when I was moving my accounts over to FNB since I have finally had enough. This process takes some time, since you need to run both accounts for a while to ensure all debit orders have been moved before closing the account. I had settled and closed my credit card account. Then settled my cheque account overdraft on the 8th of January. I was planning to go into the branch to close the cheque and savings accounts in person prior to the end of the month in order to get the money still in my savings. However I was involved in a major car accident that was not my fault. Fractured pelvis in 3 places. I was in ICU for 2 weeks... Bedrest for 2 months. As you can imagine the bank account was the last thing on my mind during this period of absolute agony. As a mother of 3 small children, our lives were thrown into chaos. Once back at work two months later, I needed to catch up on work as well as personal matters. Bank charges on my unused / dormant and settled cheque account now stands at R1600. This is not money which I withdrew or borrowed and need to pay back. It is bank charges for a dormant account which has not been used at all since the 8th of January. Money charged for a service which was not used. Standard Bank not once phoned me to see why I am not using the account paying the bank charges or whether they should close the account. I requested leniency / reduction in the charges due to the above extenuating circumstances. Standard Bank does not care at all and is unwilling to offer even the slightest discount. Standard Bank, you are the most heartless uncaring corporate I have ever dealt with and will do my utmost to discourage anyone from using your services. This is not the first time you have disappointed!!