MD
Mary D
1 reviews | Active since Dec 2018
04 Feb 2021, 12:30
Bank charges on a closed bank account
Good Day I'm so disappointed and angry like really I spoke to your consultant Fezeka Mahhina who was so unprofessional she couldn't even help me Figure out why the bank account was still open when I requested it to be closed last year in April or May and still I got bank charges for R900.00 from the account what the hell is going on here
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Replies (3)
Standard Bank's replyOfficial
04 Feb 2021, 22:54Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply04 Feb 2021, 22:54
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
MD
Mary D's updateReviewer Update
05 Feb 2021, 15:13Hi, I went to branch yesterday and they found out the girl I went to the bank last year didn't close the account but they saw my call with a consultant advising me to visit a branch and because of my company mistakenly had put money in account that I thought should be closed wasn't closed but active and bank charges reached upto R960 that so that really broken my heart during this difficult times of covid and the consultant didn't even open my profile or showed she cancelled my account I had to close my account and loose R960.00 that's really wrong ????
MD
Mary D's update05 Feb 2021, 15:13
Reviewer Update
Hi, I went to branch yesterday and they found out the girl I went to the bank last year didn't close the account but they saw my call with a consultant advising me to visit a branch and because of my company mistakenly had put money in account that I thought should be closed wasn't closed but active and bank charges reached upto R960 that so that really broken my heart during this difficult times of covid and the consultant didn't even open my profile or showed she cancelled my account I had to close my account and loose R960.00 that's really wrong ????
MD
Mary D's updateReviewer Update
05 Feb 2021, 19:55Now you employee from east gate mall told me that the funds that she has transferred from the stupid account into my FNB will take 24hrs and it's over 24hrs and I find no funds still, I've got bills to pay and I'm way over due and you'll still take R960.00 from me and already your agents are misleading me again just like the fool who didn't cancel my card last year or even opened up any information mxm
MD
Mary D's update05 Feb 2021, 19:55
Reviewer Update
Now you employee from east gate mall told me that the funds that she has transferred from the stupid account into my FNB will take 24hrs and it's over 24hrs and I find no funds still, I've got bills to pay and I'm way over due and you'll still take R960.00 from me and already your agents are misleading me again just like the fool who didn't cancel my card last year or even opened up any information mxm