Bank charges me over R1000 in unpaid item fees after specifically asking then to load a stop on debit orders

I went in to the Glen branch.. told them I was busy with arrangements with creditors and they should please load a stop all debit orders on my account. THEY REFUSED! Now my account has all these unpaid debit orders and fees over R1000. I had the consultant load a note on my account stating my current predicament and why I needed the stop loaded. Now my credit scoring has been affected due to them not understanding my needs as a customer. All of this could have been avoided if they had just listened! I am absolutely mortified to think that a bank I have been with for 15 years could have placed me in such a horrible predicament.