BANK CHARGES, HONOURING CHARGES, OVERDRAFT CHARGES - WITH NO OVERDRAFT FACILITY - UNEXPLAINED FEES THAT ARE REFUNDED.

Item: Standard Bank
Rating: 1
Author: sydneympolokeng S

Standard Bank Group - It is so shameful to notice small amounts, bit by bit every month taken away from you as a form of bank charges. I pay for every little thing I do with this bank, and they come back and charge you amounts they shouldn't and when you complain and state your case and they find no ground to explain those charges they refund all the mentioned amounts. Every month is a struggle and a fight with this bank about the exorbitant unexplained amounts that they return back or charge you twice. I have been charged R 8.50 so many times for an unpaid online purchase of netflix and I discovered they also charged overdraft fees as well on top of those charges. Apparently at some point my account was on the minus, and at some point The merchant banked their money late with the bank, and All of a sudden I have an overdraft with overdraft charges that I know nothing about & then I am charged Honouring fees ??? What does the bank have to honor on my behalf cos I use what I have in my account after all those charges they charge me... Mind you the monthly bank charges were all of a sudden increased from R 230. to R250. and once communicated on that day asking what's going on now? Only for someone to immediately send me a chart of new fees... Please be careful and check your bank statements as you are charged for every single transaction you make, monthly charges, Honouring fees and like me "Overdraft fees & honoring fees, online purchase fees together with unpaid online purchase fees on a cheque account with overdraft even if you DON'T HAVE ONE and they imposed for their own charges... In these hard times every rand counts and being charged for everything, then - the all of a sudden, + the unknown and + the imposed is not affordable... STOP THESE EXTORSION TENDENCIES... Bank fees and charges according to agreements not by internal lingo imposed charges - Standard bank cannot recover business losses through clients as that is compromising your business ethical conduct.

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Replies (4)

Standard Bank's replyOfficial

05 Feb 2025, 20:40

Good day Sydney,

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply05 Feb 2025, 20:40

Official

Standard Bank's replyOfficial

07 Feb 2025, 09:37

Good day Sydney,

Our team would like to thank you for your patience while we resolved your matter.

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.

Please don’t hesitate to reach out to us should you need any further assistance.

Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply07 Feb 2025, 09:37

Official

sydneympolokeng S's updateReviewer Update

07 Feb 2025, 10:07

GORDON BILA, I believe he is one of the few qualified, well informed bankers and understands the system and how it works, importantly explains it in terms to be understood by a man on the street. We are sold the surface of banking, 1 / 2 benefits - but eventually pay for them. However the exploitation of the banking systems is never explained or No source of engine to give you tips on how to. The exorbitant charges always clouds your judgement as you have no information, but when someone explain how the system is designed, then you are able to understand it better. The banks capitalise on profit making bottom line, at whatever cost they can formulate on client's negligence. One needs to avoid it, be wise and avoid how banks enjoy the benefits on client's ignorance... Banks want people to keep money with them and remain in the positive BUT touching what you don't have will really hurt your bank balance, and I got to understand better while talking to GORDON BILA ... remain in the positive and spend only what you have. How they profit is when you spend what's not yours and they will definitely make you pay an arm and a leg for it - cos you are using their money. Standard bank is expensive to use BUT bearable when you only use what you have, as bank charges are applicable on every transaction. However remain in the positive and especially over your month end cycle, keep a positive balance. Thanx Gordon Bila , I appreciate sharing the knowledge.

sydneympolokeng S's update07 Feb 2025, 10:07

Reviewer Update

Standard Bank's replyOfficial

07 Feb 2025, 12:36

Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team! We look forward to serving you again soon!

Standard Bank's reply07 Feb 2025, 12:36

Official