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karengov K

1 reviews | Active since Nov 2016

25 Apr 2020, 15:48

Bank charges for one withdrawal R57

Bank charged me R57 withdrawal when I received a msg from them that we womt be penalised using another bank tk withdraw during lockdown. Normally if we withdraw from another bank charges are -+R13

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Replies (2)
Standard Bank
Standard Bank's reply26 Apr 2020, 05:59
Official
Hello Karen, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply05 May 2020, 17:16
Official
Dear Karen Govender

Thank you once again for posting your comments.

I refer to our email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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