EB
Etienne B

1 reviews | Active since May 2016

07 Jan 2019, 09:17

Bank Charges Continues after account closed

Closing of Business Account: Made an appointment with the Business Account Manager at Cape gate Branch on 07-12-2018 at 11h00 to close the account. I was required to settle the balance which was -656.94. This amount was settled at 11h54 as recorded on the bank statement. Since then bank charges continued to accumulate and today the account is overdrawn by -R682.07. Received sms requiring payment by 11-01-2019. As the account was already confirmed to be closed on 07-12-2018, kindly reverse the bank charges and reinstate the zero balance as at 07-12-2018

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Replies (1)
Standard Bank
Standard Bank's reply07 Jan 2019, 12:05
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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