Bank charges and no accountability.

The following has been the trail of events since lodging the complain on 38 September 2022 @ 11:39am. Reply From Standard bank @ 11:54am. Received an email from *****ba Wendy Tamnbuki @5:59pm requesting the account number concerned. This was sent to her on 29 September @ 7:59am. A reminder was sent on 4 October at 3:23pm. Nothing has been heard from Ms Tambuki it is now Octopber at 12:56 pm.

I went into the Rosebank Branch today 7 October to try resolve the issue at 11:00am. The bank agent who was helping me said only the bank manager could reverse the charge and was not willing to do so. I asked for this in writing so she referred me to the bank Manager. He said that he was not able to reverse the charge and that he was unable to give me a letter in writing why this charge could not be reversed. I then wrote the follwing which he refused to sign saying it was not a legal document. "Calvin Phaswana advises the he is unable to give me in writing why the bank charges cannot be reversed. He further says that it has already been given in writing because this charge is on the bank statement and he is unable to revers the charge. I asked to sign what I had written so tha he agrees it representd what had been said." Mr Phaswana who is the bank manager at your Rosebank would not sign agreement as he said this is not a legal document. When I asked for the legal document who would be willing to sign , he rep**** that no such document exists. I appears that nobody at Standard Bank is willing to take any responsibilty for this matter