1 reviews | Active since May 2016
Bank Charges
Me and my husband both bank with Standard Bank. We both are concerned about the bank charges. I understand that there needs to be a fixed monthly fee. But why do the bank add so many other charges? My husband have seen on his credit card that you have charged him with the following: Finance charge, Cash finance charge and you have charged him service fees twice in one moth. On my current account I get charged a fixed monthly fee. But then you ask me a fee each time I send a proof of payment. I understand that you get charged when you use your overdraft or go over your overdraft. On my loan I have seen that you have charged me an interest fee twice. On my credit card you add a cash finance fee, finance fee and a service fee. I do not even talk about other charges. And why is it when I am investing or saving money at the bank I get very little interest but when you have a loan or credit card you load us with interest rates and charges. I think it is unfair. You guys are robbing the South African public. You have closed a lot of your branches and you have fired a lot of bank employees - long before Covid, so why do the South African bank customer pay so much in fees? I do not want to be rude, but I think you are taking money from the public. I think it is wrong. I understand that there has to be fixed monthly fees, but can you really justify in adding so much bank costs. I wonder sometimes if it is worth to have a bank account.
The other thing that I have complained to the bank a couple of times is when you make a purchase at a shop and it only reflects a couple of days later. So one have to wait a few days to see how much money you actually have available.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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