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Naresh R

1 reviews | Active since Mar 2014

06 Dec 2018, 13:05

Bank changes interest rate up by 2% *******ly

I received an email letter indicating that the bank is unilaterally increasing my home loan from a long term negotiated rate of 8.25% to 10.25% which amounts to ****************. Apart from Banking ********* behaviour and non compliance to Consumer Protection Act, there is also an element of bullying and autocratic actions by the bank which is totally unacceptable. I request an executive to come down to my level and rectify the situation asap. Standard bank has for years been robbing me in the quite with ******** deductions, ******* payments. I always have to catch the bank doing wrong and submit the proof before the refunds are made. I worry about the millions of people that don't see the crime of the bank of ******* deductions. The bank is making Billions from these ********** activities and only a fraction of customers who complains gets back the money. Lets stop the ROT ASAP . I want answers urgently pelase.

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Replies (2)
Standard Bank
Standard Bank's reply06 Dec 2018, 14:58
Official
 Dear Naresh

Thank you for posting your comment.  
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 
 
Kind regards 

 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Dec 2018, 10:40
Official
Dear  Naresh 

Thank you once again for posting your comments.

I refer to our telephonic conversation this morning and can confirm that the matter is being dealt with.

Kind regards

Prudence Mnguni
Complaint Resolution Centre
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