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GH
Gary H

1 reviews | Active since Jul 2015

16 Sept 2023, 08:47

Bank Cell phone requirements

When I became a client, is there any mention that I need to keep my phone on ,charged with airtime and answer any calls I may get.

0
Replies (7)
Standard Bank
Standard Bank's reply16 Sept 2023, 08:53
Official
Dear Gary

Thank you for reaching out to our team. 

We would be more than glad to assist with your complaint. Kindly provide us with more information on your complaint in order for our team to assist with the best possible resolution. 

We look forward to your response. 

Kindest regards, Standard Bank Hello Peter Team *** 
GH
Gary H's update15 Nov 2023, 14:09
Reviewer Update
They got upset as they couldn't reach me over weekend and after hours
Standard Bank
Standard Bank's reply15 Nov 2023, 14:11
Official
Dear Gary

Thank you for getting back to us, we have assigned this matter and will get one of our agents to make contact

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
GH
Gary H's update02 Dec 2023, 13:51
Reviewer Update
Since 15november I have had no reply
It's shocking service
Standard Bank
Standard Bank's reply03 Dec 2023, 08:34
Official
Dear Gary 

We sincerely apologize for the inconvenience caused.

Please note that we will request our team to look into this matter and provide feedback to you.

We will be in touch with further feedback.

Kindest regards, Standard Bank Hello Peter Team *** 



GH
Gary H's update28 Dec 2023, 17:13
Reviewer Update
As I thought ,there would be never any feedback since 3 December
Standard Bank
Standard Bank's reply28 Dec 2023, 18:02
Official
Good day Gary

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***