Bank ***** case

***** Refund not happening from Standardbank On 10 April 2024 I inform *****line to notify them of 3 *****ulent online transactions on my BOL card R42861.46 was made from Standard Bank account at AliExpress.co time 08H49, again A point-of-sale purchase of R41942.27 was made from Standard Bank account ending in 7960 at AliExpress.co 09H***6 on 2024-04-10. and again A point-of-sale purchase of R19399.31 was made from Standard Bank account ending in 7960 at WWW.ALIEXPRES 07H***6 on 2024-04-10. I confirmed with the Standardbank *****line that it was definitely not me. We immediately block my card to protect me and a new card was issues to me at the branch. I was told that I would be refunded within 6 to 7 working days. All their phone calls are recorded so it is very easy to retrace. It is today the 23nd of April and I have NOT received my refund. I have to add that for any online transaction I ALWAYS receive a confirmation prompt approval notice if over my limits which in these cases did not happen. I also tried contacting Standardbank several times afterwards but was just sent from pillar to post. By this time, I tried all avenues for communication about these ******* transactions on my account and my refunds not being made so I decided to ask for help by informing Hello Peter. Because it is basically impossible to communicate with *****line. I have a feeling that this ***** happened internally by someone who knows how to override the system. It also, it could not have happened without my approval. I tried all other avenues and Hellopeter is now my last resort before I take this matter further.