Bank Card Withdrawal

I am in Indonesia and last week I tried to withdraw cash from an atm here and then it told me I should contact my bank. So I then decided to check my bank statement and it claimed I had withdrew money which I had not withdrawn. Then the ATM took double the amount of cash I had in m<br> y account. I have emailed Standard Bank twice already no reply I had to phone them yesterday from the hotel which also cost me money. And then they said they can only answer me within 45 days. By then I will be back in South Africa And I urgently need the money. <br> <br> As a client I am honestly disssapointed.