SR
Stefan R

1 reviews | Active since Sept 2011

14 Feb 2018, 08:29

Bank card send to the wrong branch

I recently requested a new card to be send to a branch in pretoria, I then received a sms that my card is at a Jhb branch ready for collection. After speaking to the consultant they want to charge me a card replacement fee for their mistake. Fedup with Standardbank as this is the second time this has happened in two years time.

0
Replies (3)
Standard Bank
Standard Bank's reply14 Feb 2018, 10:23
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply14 Feb 2018, 10:23
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

SR
Stefan R's update14 Feb 2018, 20:34
Reviewer Update
Resolved thank you