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Maria M
1 reviews | Active since Sept 2022
05 Sept 2022, 15:15
Bank card not blocked
I am really disappointed about the Standard bank call centre department. My card was swallowed by an ATM on Thursday and I called at the same time to ask them to block my card, and they confirmed that is blocked. The following morning when I went to their branch I was told that the card was not blocked literally I was ****med my whole salary because of their *********** and careless agents.
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Standard Bank's replyOfficial
05 Sept 2022, 15:20Good Day Maria
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
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Standard Bank's reply05 Sept 2022, 15:20
Official
Good Day Maria
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***