SR
Simoné Rossouw

1 reviews | Active since Aug 2020

06 Aug 2020, 15:01

Bank Card Expired

My problem is that my card has expired and the branch is extremely busy with very long ques, I am trying to avoid risky situations as I'm living with people who fall under high risk for COVID-19 and Standard Bank does not take this into consideration. I also received no notification to inform me that my card would expire, I only noticed when I tried to withdraw money but could not. After having spoken to a Standard bank consultant she insisted nothing can be done and I must visit the branch, as these are trying times I do feel that they could at least try to be more accommodating.

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Replies (2)
Standard Bank
Standard Bank's reply06 Aug 2020, 16:10
Official
Dear Simone Rossouw

Thank you for posting your comment. 
  
 We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
  
 We apologize for the inconvenience and undue frustration, this has caused.  
  
 We greatly appreciate your continued support
 
 Kind regards Complaint Resolution Centre******
Standard Bank
Standard Bank's reply17 Aug 2020, 13:27
Official
Hello Simoné

Thank you for posting your comment. 
As per our discussion today 17 August 2020, we confirm that the matter has been resolved.
Kind regards
Complaint Resolution Centre
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