BANK CARD

I have been into two different branches and been assisted by three different people. My account has been converted I see the bank charges that are being taken every month without fail since October last year. I have been given business cards to call the consultants and they are always busy and never call back. My card is still a debit card and my new card is still being delivered since October 2015. You are very happy to take the fees but cannot keep up with your customer service.