Bank can't change cell number
I phoned Standard Bank to change my phone number that I have for more than 15 years, after waiting how long on the phone it was "changed". I'm now really getting tired of this bank. You still have the wrong number! What must I do to get my number changed? Phone the wrong number and ask the person to please give me OTP's? And your consultant ask me why don't I move my banking to you...you can't even change a phone number??????????
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
25 May 2022, 09:42Good day Mark
Thank you for reaching out to us.
We understand your frustration.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
We understand your frustration.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 May 2022, 09:42
Official
Good day Mark
Thank you for reaching out to us.
We understand your frustration.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
We understand your frustration.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
26 May 2022, 22:33Two days later and still no word from Standard Bank
's update26 May 2022, 22:33
Reviewer Update
Two days later and still no word from Standard Bank
Standard Bank's replyOfficial
27 May 2022, 11:17Good day Mark
Thank you for posting your comment.
We looking into your matter and feedback will be provided shortly.
Kind regards
Standard Bank Help Centre
***
Thank you for posting your comment.
We looking into your matter and feedback will be provided shortly.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply27 May 2022, 11:17
Official
Good day Mark
Thank you for posting your comment.
We looking into your matter and feedback will be provided shortly.
Kind regards
Standard Bank Help Centre
***
Thank you for posting your comment.
We looking into your matter and feedback will be provided shortly.
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
29 May 2022, 18:47Got a phone call on Friday, the lady said she will speak to the ***** department and come back to me in about 20 minutes. No reply whatsoever. I'm really disappointed in this bank.
's update29 May 2022, 18:47
Reviewer Update
Got a phone call on Friday, the lady said she will speak to the ***** department and come back to me in about 20 minutes. No reply whatsoever. I'm really disappointed in this bank.
Standard Bank's replyOfficial
30 May 2022, 08:33Good day Mark
Thank you for posting the comment.
Your concerns have been escalated to our management team.
Kind regards
Standard Bank Help Centre
***
Thank you for posting the comment.
Your concerns have been escalated to our management team.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 May 2022, 08:33
Official
Good day Mark
Thank you for posting the comment.
Your concerns have been escalated to our management team.
Kind regards
Standard Bank Help Centre
***
Thank you for posting the comment.
Your concerns have been escalated to our management team.
Kind regards
Standard Bank Help Centre
***