BANK CANNOT ASSIST

DEAR HELLO PETER<br> <br> The 02/09/2015 i was depositing cash into the Ballito standard bank ATM Machine.<br> the machine notified me that the notes were folded, however i waited and waited.From the R1370 i deposited only R150 was returned and the R1220 DID NOT REFLECT IN MY ACCOUNT NOR WAS IT RETURNED FROM THE MACHINE.<br> <br> I inserted the card again and assumed the deposit will reflect but none did.<br> <br> I Thereafter went into the branch, and spoke to Dhiya at enquiries and she said the only solution is for her to email the ATM company and when they come to clear the machine, they will check if they balance.<br> So i questioned and if they dnt balance? what then? so she said we have to wait...<br> <br> So now its me waiting for my money, My Question is , why can the manager not open the ATM and check.<br> This is our money thats at stake. However Dhiya could not even provide me with any proof that i placed a complaint.<br> <br> Now i have to wonder if i will get my money back.<br> I am totally dissatisfied and worried.<br> <br> I hope Hello peter will assist in having my money returned to me.<br> <br> STANDARD BANK BALLITO DISSATISFIED CLIENT<br> Sitasha<br>