BR
Botshelo R
1 reviews | Active since Oct 2016
17 Sept 2024, 17:46
*********** Bank
I would like to express my very unpleasant experience with Standard Bank, a while ago I lost my bank cards including 2 cards from other banks Discovery and FNB and I haven't been able to go to the bank to replace them as I run a very tight schedule. I am still able to process all other transactions on the other 2 banks on their banking apps but with Standard Bank I am told I need to go into a branch to replace the card before I can do any transactions. I blocked the damn card and not my account, why do I need to have a physical card before I can transact. This completely forfeits the purpose of online banking. I cannot wait to completely close this non convenient account.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Sept 2024, 17:52Dear Botshelo,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2024, 17:52
Official
Dear Botshelo,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
BR
Botshelo R's updateReviewer Update
18 Sept 2024, 09:09Thank you, please advise how this will be resolved? Because if I have to go to a bank just to be able to transact on the app then I will go to the branch to close the account because we have banking app's to make banking easier for ourselves.
BR
Botshelo R's update18 Sept 2024, 09:09
Reviewer Update
Thank you, please advise how this will be resolved? Because if I have to go to a bank just to be able to transact on the app then I will go to the branch to close the account because we have banking app's to make banking easier for ourselves.
BR
Botshelo R's updateReviewer Update
18 Sept 2024, 11:12The phone call was a waste of time as the lady said the same thing I am complaining about, my understanding is that the bank is not willing to help. I will definitely be closing this account, I cannot work with a bank that is not willing to accommodate my schedule and false advertising they are a digital bank when loosing a bank card affects all my transactions. Standard bank has just given me ******* service.
BR
Botshelo R's update18 Sept 2024, 11:12
Reviewer Update
The phone call was a waste of time as the lady said the same thing I am complaining about, my understanding is that the bank is not willing to help. I will definitely be closing this account, I cannot work with a bank that is not willing to accommodate my schedule and false advertising they are a digital bank when loosing a bank card affects all my transactions. Standard bank has just given me ******* service.