RA
Rushen A
1 reviews | Active since Nov 2022
25 Nov 2022, 08:46
BANK APP OTP issue
Woke up this morning on pay day to find out my bank application has no access because they too lazy to remove my old mobile number iv been in the bank three times they just keep telling me they going to let the otp go to my new number but to remove the old one is a long process so fed up of dealing with this incompetence of the staff in branches aswell on the call centre they all no help and lazy
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
25 Nov 2022, 09:01Good day Rushen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Nov 2022, 09:01
Official
Good day Rushen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
RA
Rushen A's updateReviewer Update
25 Nov 2022, 10:46I'm still not able access my application as iv called customer service aswell keep making promises its over an hour already this issue should've been resolved the moment I requested for it and not to give me alternative ways around security and now I'm inconvenienced again.
RA
Rushen A's update25 Nov 2022, 10:46
Reviewer Update
I'm still not able access my application as iv called customer service aswell keep making promises its over an hour already this issue should've been resolved the moment I requested for it and not to give me alternative ways around security and now I'm inconvenienced again.
Standard Bank's replyOfficial
25 Nov 2022, 10:53Good day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Nov 2022, 10:53
Official
Good day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
RA
Rushen A's updateReviewer Update
28 Nov 2022, 10:52Application still not resolved forced to go into bank all failed promises this will be the fourth time I'm going into bank if I'm not successful I'll be banking elsewhere.
RA
Rushen A's update28 Nov 2022, 10:52
Reviewer Update
Application still not resolved forced to go into bank all failed promises this will be the fourth time I'm going into bank if I'm not successful I'll be banking elsewhere.
Standard Bank's replyOfficial
28 Nov 2022, 11:07Good Morning Rushen
We will follow up with our team. We will be in touch.
Sorry for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team. We will be in touch.
Sorry for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Nov 2022, 11:07
Official
Good Morning Rushen
We will follow up with our team. We will be in touch.
Sorry for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team. We will be in touch.
Sorry for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
RA
Rushen A's updateReviewer Update
29 Nov 2022, 07:37Went to the bank yesterday to fix the issue Lady said it will be done within a hour I'm still not able to access this application I think my bank services needs to be moved elsewhere as this is nonsense. Poor services all they care about is giving policies and not making sure your application working
RA
Rushen A's update29 Nov 2022, 07:37
Reviewer Update
Went to the bank yesterday to fix the issue Lady said it will be done within a hour I'm still not able to access this application I think my bank services needs to be moved elsewhere as this is nonsense. Poor services all they care about is giving policies and not making sure your application working
Standard Bank's replyOfficial
29 Nov 2022, 08:49Good Morning Rushen
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Nov 2022, 08:49
Official
Good Morning Rushen
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Have a great day further.
Kind regards
Standard Bank Help Centre
***