KK
Keamogetswe K
1 reviews | Active since Jan 2022
13 Mar 2026, 06:54
Bank app
Dear Standard Bank Support Team,
I hope you are well.
I am writing to report an issue I experienced while trying to make an immediate payment using the Standard Bank Mobile App today. When I attempted to send the payment, the system showed a message stating that an immediate payment to the same beneficiary for the same amount had already been made today.
However, I have not made any immediate payment today using my banking app. Because of this message, I am unable to complete my transaction.
Kindly assist in checking my account and advising why this error is appearing, as I need to complete the payment urgently.
Thank you for your assistance.
Kind regards, Keamogetswe Matseoane
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Standard Bank's replyOfficial
13 Mar 2026, 07:08Dear Keamogetswe
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2026, 07:08
Official
Dear Keamogetswe
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***