PB
Phefumlela B
1 reviews | Active since Jun 2020
01 Feb 2026, 11:28
Bank Account Upgrade without consent
Standard Bank upgraded my account without any prior communication (to ask if I want the upgrade) or consent. What makes it even worse is that after I have done my research on their website, I see that I do not even meet the criteria for this new account they upgraded me to. What the hell is wrong with the banking industry? What is wrong with Standard Bank!???
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Standard Bank's replyOfficial
01 Feb 2026, 11:43Dear Phefumlela
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Feb 2026, 11:43
Official
Dear Phefumlela
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***