1 reviews | Active since Mar 2009
Bank account to be updated
Most disappointed with Standard Bank. I went to the Lakeside Mall Branch on Monday 13/1/2020 with a request to have my Aunts cell number changed on her bank account with yourselves. My aunt had a stroke 5 years ago and is completely bed ridden and is unable to get to the bank. I had paper work signed by her and stamped by a commissioner of oaths but to no avail. The only solution your consultant came up with is to get her to the branch and they would help her in the vehicle - this is impossible as I cannot get her in a car. I asked if they could possibly get someone to go to her in Rynfield. It seemed as if it was possible and all our details were taken and I was told someone would call BUT as expected - nothing. Now please tell me what else we can do to get her bank account updated?
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***