Bank Account takes nearly 2 weeks to open

In the week of 20 March, the systems was down a lot and I was referred to Thulani as he opens the business accounts. He made copies of my Trust, took my number and said as soon as the systems are back on he will open the account for me and my husband an I could come and sign the necessary documentations. As of yesterday I have not heard a thing from him and went into the bank before 13:00. After waiting an hour he finally came to help again only to \not know"what I am talking about. As soon as he realized"