Bank account ****ming

I have been ****med an amount of R50,745 from my standard bank account on the 4th November 2024. I received a link from a courier guy for the delivery of a parcel to pay an amount of R34, 78 but i was suprised to see an amount of R50, 745 going off my account. I immediately called standard bank to stop the amount because it was still saying outstanding card authorization but they said i must go an open a ***** case with SAPS.

I did that the following day and send the case number together with the affidavit as per their instruction. i never received any feedback from them until i started calling them every second day. Thats when the matter was escalated to the Complaints department. Only yesterday i received a call from the investigator saying the bank wont refund me. I am not happy with the outcome, standard bank as the bank i have used my whole life should be able to see that this was ****, and refund my money.

This is a follow up to the review I sent on the 22nd November as I'm still not satisfied with the outcome of the bank after the escalation. Using common sense how can someone authoriser an amount of R50 745 for delivery, I believe standard bank is failing me as their client. I'm still emphasizing that the amount that was on my screen that I authorized was R34, how can my bank not pick that up.

Standard back need to re look at this matter and refund me.